This policy discloses which information we collect and how we use it, as well as the choices you can make about the way your information is collected and used. We also explain how any sensitive and/or personal information that we may request will be used; these explanations may be found on the same pages where the information is requested. We also detail below our security policy which describes how your personal and sensitive information is protected both electronically and physically.
Acceptance of Policy
Information We Collect From You and About You
We collect personal information from you while you use the website in order to provide you with a personalized, useful and efficient experience, and most of this collection occurs during registration. Some information is required and some is optional, some will remain private and some will be displayed to other users. We always let you know which is which. Additional information may be gathered during your subsequent use of the website, whenever you choose to provide it.
We receive voluntarily provided personally identifiable information from you on the AssureServe website which may include without limitation to your contact information such as your name, email and telephone number, financial information including your income and expenses, business information such as a real estate agent’s ABN and license number, communications you have with us or third parties through our website and services provided to you, such as saved listings and searches and email alerts.
Information confirmation we receive from a third party identification verification service.
- Some Information are automatically collected when visiting our website, which may include third party tracking technologies and server logs, your IP address, device ID, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us and the referring website address.
In addition, we gather names and e-mail addresses of people who contact us through our website with questions about our company or marketplace operations. We collect this information for the sole purpose of responding to such inquiries and do not store the contact information.
Information we receive from social networking sites
When you interact with our site through various social media, such as when you login through Google, Linkedin, Facebook, or share AssureServe content on Linkedin, Facebook, Twitter, Instagram or other sites, we may receive information from the social network including your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the AssureServe Platform or Service.
We use this information to operate, maintain, and provide to you the features and functionality of the Service, including to perform background and verification checks as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. We may also send you Service-related emails or messages (e.g., account verification, purchase confirmation, changes or updates to features of the Service, technical and security notices). Similarly, if you request information from us through an online contact form or if you email us, we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.
How we use your personal information
We use the personal information we collect to communicate with you by mail, phone, text message or email, personalize and customize your experience with the website, improve and promote our services to you, provide you with access to products or services including but not limited to tax depreciation, insurance, finance and other property related services, research the needs of users in order to market products and services with a better understanding of your needs and the needs of users generally. Financial information is used to bill users for products and services purchased. Except as otherwise stated herein, this information is not shared with anyone outside of AssureServe. We do not collect your credit card information as your credit card information is provided by you directly to our third party payment processing vendor. IP address and cookie log data is analyzed to better understand traffic flows and user preferences. AssureServe may retain the data it collects indefinitely.
If you choose not to provide your personal information to us we may not be able to provide you with our products and services; information about other products and services that may be relevant or of interest to you; or a personalized experience of our website.
How we disclose your personal information
Although our Policy is to maintain the privacy of your Personal Data as described herein, AssureServe may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
- Other users if you become a customer of our website and advertise a property. The information available will include your name, the address of the property listed by you for sale, property photo (if provided by you), your email address and your telephone number (if provided by you).
- Third parties to enable functionality of the website or any of its services, for example to a vendor or their agent if you submit a query regarding a property.
- To third parties for the purpose of providing you with direct marketing materials regarding property related services.
- External service providers to ensure the safe and efficient operation of our website and App including, but not limited to payment processors, IT system providers and web hosting providers.
- Third parties who assist us to provide services including marketing and market research providers, security advisers and professional advisers.
- To government or regulatory authorities or as otherwise required or permitted by law.
- remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served AssureServe and/or our website;
- maintain, safeguard and/or preserve all the rights and/or property of AssureServe; and
- AssureServe under demanding conditions in an effort to safeguard the personal safety of users of the AssureServe website, and/or the general public.
Cookies and Use of Cookie Data
When you visit our Site, we may assign your device one or more cookies to facilitate access to our Site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our Site, such as the web pages you visit, the time and date of your visits, the links you click, and the searches you conduct on our Site. During your visits to other websites where we advertise, we (or third parties) may use certain data collected on our Site to show you the type of AssureServe advertisements likely to be of greater interest to you. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you to choose to decline cookies please note that you may not be able to sign in or use some of the interactive features offered on our website.
How you can access your information
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account and clicking on your account settings. This section of the site is password-protected to better safeguard your information. As a registered user, you can correct, update, amend your password, e-mail address, physical address, phone number and bank account information at any time on the website, you may also ask to have your personal information deleted/removed from a public forum on our site or deactivate it and if you need to change any other information in your profile you can contact us at admin@AssureServe.com We will respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization to which it was disclosed. In certain exceptional circumstances, we may not be able to provide access to certain personal information we hold. To protect your privacy and security, please contact us at admin@AssureServe.com to make changes to your sensitive account information.
Children under Age of 13
AssureServe does not knowingly collect personally identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Links to Other Websites
Communications from Our Website
When you register on our website you will receive e-mails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of e-mail addresses and bank accounts, and confirmation of successful submissions of loan and grant requests. You will also receive progress updates on the status of loan and grant requests. These are transactional notifications that you cannot opt out of receiving, as they are in place to protect the security of your account and your personal information. We will also send you responses to any e-mails you send us. From time to time, we will also send user surveys and requests for user feedback regarding user experience and website operations. The completion of these surveys or requests for feedback is strictly voluntary. If you do not wish to receive these surveys or user feedback e-mails, you may opt out by writing to admin@AssureServe.com or by following the unsubscribe instructions located at the bottom of each e-mail communication.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. AssureServe takes strong steps to safeguard your personal and personal information through vigorous physical, electronic and operational policies and practices. All data is considered highly confidential. Data can only be read or written through defined service access points, the use of which is password-protected. The physical security of the data is achieved through a combination of network firewalls (there is no direct communication allowed between the database server and the Internet) and servers with hardened operating systems, all housed in a secure facility. The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. Finally, we subject our systems to periodic security audits to ensure that your information is thoroughly protected and secure. If you have any questions about the security of your personal information, you can contact us at admin@AssureServe.com
At a minimum, we require the use of both numbers and letters in your password. We have also instituted secure steps by which you can regain access to your account should you forget your password, including the use of a security question. Your password is not known to any employee or third party with whom we may partner, and we will never ask for your password as a means of identifying yourself. You should never share your password with anyone, and if you ever receive an e-mail purporting to come from AssureServe that asks for your password, you should immediately contact us at admin@AssureServe.com.
Protect Your Account
In addition to our own substantial efforts, you can take several precautions to protect the security of your computer and personal information. For instance, you can start by using a well-chosen password. You should avoid using any information that others can easily learn about you, such as a family member’s name or birthday, and you can also use special characters in place of letters. We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our website, be sure that you log out and close the browser window.
To protect your account, we send automatic notifications confirming certain actions taken on your account, such as changes to a password or external linked account. We do this for your own protection so that you can be sure no one else is making changes to your account without your knowledge. However, the security offered through these notifications can be undermined if other people have access to your e-mail account. Therefore, you might consider restricting access to the e-mail account you registered with on this website and/or changing your password on that e-mail account frequently.
If you use a computer that is accessed by other people, such as in a public library or Internet cafe, we recommend that you take special precautions to protect the security of your account and personal data. When you are finished using our website, you should log out completely, then close the browser window and clear the browser’s cache files.
You should also be aware of fraudulent attempts to gain access to your account information known as “phishing.” Phishing is a tactic used by scammers in which unsuspecting people are brought to a website by a genuine-looking e-mail purporting to be from a legitimate company. The phony or “spoof” e-mail takes the person to a website that looks legitimate but in fact is not. Either in the e-mail itself or on this fake website, scammers will ask for login information to gain access to people’s accounts and withdraw their money. AssureServe will never ask you for your login information in the context of any e-mail. In general, you can protect yourself against phishing by never providing personal or login information via an e-mail—instead, go the website directly. You should check the URL of a website to be sure that it begins with the correct domain. In the case of AssureServe, you should always ensure the URL begins with https://assureserve.com.